Refund policy

Heavens Alarm Return & Refund Policy

Effective Date: August 11, 2026

At Heavens Alarm, we want you to be completely satisfied with your purchase. We carefully package and ship every Heavens Alarm Christian Alarm Clock, but we understand that sometimes a product may not work out. Our return and refund policy is designed to be fair to our customers while protecting our business from misuse.

1. Return Period

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the product must:

  • Be in its original condition.

  • Be unused or only minimally used for inspection and testing.

  • Include all original accessories, cables, manuals, and packaging.

  • Not show signs of damage, misuse, modification, or abuse.

  • Include valid proof of purchase or an order number.

Returns that do not meet these requirements may be rejected or may receive a partial refund.

2. Items That Cannot Be Returned

For health, safety, and product-quality reasons, we may refuse returns for products that:

  • Have been intentionally damaged.

  • Have been modified, repaired, or altered without authorization.

  • Show excessive wear or signs of misuse.

  • Are missing essential components or accessories.

  • Are returned outside the 30-day return period.

  • Were purchased as final-sale or clearance items, unless the item arrived defective.

3. Defective or Damaged Products

If your Heavens Alarm arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Please email:

HeavensAlarm@gmail.com

Include your:

  • Order number

  • Full name

  • Description of the problem

  • Photos or video showing the issue

  • Photos of the shipping box and packaging if the product arrived damaged

We may provide troubleshooting assistance, replacement parts, a replacement product, or a refund depending on the circumstances.

4. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of our error, a damaged shipment, or a verified product defect.

5. Return Shipping

Customers are responsible for return shipping costs for returns due to personal preference, ordering the wrong product, or changing their mind.

Heavens Alarm will cover reasonable return shipping costs when the return is caused by:

  • A defective product

  • A product damaged during delivery

  • An incorrect product being shipped

We recommend using a shipping service that provides tracking. Heavens Alarm is not responsible for returned packages that are lost or damaged while being shipped back to us.

6. Exchanges

If your product qualifies for an exchange, please contact us at HeavensAlarm@gmail.com before sending the item back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

HeavensAlarm@gmail.com

We will make a reasonable effort to cancel orders that have not yet been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow our standard return process.

8. Unauthorized Returns

Please do not send products back without contacting us first.

Unauthorized returns may be delayed, refused, or returned to the sender.

9. Customer Responsibility

Customers are responsible for using the Heavens Alarm Christian Alarm Clock according to the included instructions.

Damage caused by improper use, accidents, unauthorized modifications, neglect, or failure to follow product instructions may not qualify for a refund or replacement.

10. Contact Us

If you have questions about a return, refund, exchange, or defective product, please contact us:

Heavens Alarm

Email: HeavensAlarm@gmail.com

We appreciate your support and are committed to treating our customers fairly while providing a simple and honest return experience.

Thank you for choosing Heavens Alarm.